100% Satisfaction Gauranteed!
We stand behind our products and offer a 100% Satisfaction Guarantee. We pride ourselves on providing unsurpassed training and customer support to our clients. If you are not completely satisfied, contact us and we will work with you to reach a reasonable and satisfactory resolution. If we are still unable to help you we will provide you a complete refund. Our refund policy lasts 60 days and is limited to the purchase price of one kit/bottle. If 60 days have gone by since your purchase or you have purchased multiple bottles, and would like to request a refund, please contact us and we will do our best to ensure your satisfaction.
Please note: WE DO NOT ACCEPT RETURNS
Shipping Policy
We will make every effort to ship orders as soon as they are received. Most orders received before 5pm EST will be shipped within one business day. Any product that is out of stock will be shipped to you as it becomes available for shipment. You will be notified by telephone or e-mail of the estimated ship date. There is no need to reorder.
Shipping Days are Monday thru Friday
Orders placed on Saturdays, Sundays, or holidays will be shipped the following business day.
Shipping to Alaska, Hawaii, and US Territories
Orders shipped to Alaska, Hawaii, and U.S. Territories will be charged additional shipping fees based on destination, size and weight. Carrier restrictions may prevent selected items from being deliverable to destinations within Hawaii, Alaska and US territories. Furthermore, there may be some orders we will not be able to ship because of distance or cost.
When can I expect delivery of my order?
Most items leave our warehouse within one business day after you place your order. As soon as it ships, we e-mail you shipping details, including a tracking number (if available). If you check your order status before receiving that e-mail, you will see that the order is “Processing”. You can expect most packages to be delivered to their destination within 4-7 business days from the ship date. Please note that some packages may take slightly longer depending on the weight of the package and the location that we are shipping to. Items being delivered to Alaska, Hawaii, and U.S. Territories may take up to 2 weeks from the ship date to complete delivery.
What if I have other questions about my order?
Please send any order or shipping-related questions to support@vama.eco.
Wrong Address Charges
An $11.00 fee may apply for an incorrect shipping address.
1. When a customer enters an incorrect address our shipping carriers (usually UPS) will charge us an $11.00 fee to locate the correct address so the package can be delivered. We will pass this charge on to the customer. This occurs very rarely and we will always attempt to contact the customer first before we ship the package if the address looks questionable.
2. Incorrect Address that results in the order being lost – We cannot be held responsible if you enter an incorrect shipping address such that the package is shipped to another person/address and cannot be recovered. We will have to charge you the full order price again if you want the order shipped to the correct address. We cannot issue refunds for address mistakes that are out of our control.
Lost Orders
VAMA, Inc. will provide tracking information by email to our customers for every order placed through our website. It is the responsibility of the customer to be aware of the tracking information and be on the lookout for their order to arrive.
Customers who do not receive their order in a timely manner must let us know at least 10-15 days after shipment so that we can investigate the matter.
We cannot be held responsible for lost orders if we are not notified in at least 15 days from the time the order leaves our warehouse.
Refused Order Charges
A product refund minus any shipping fees will be incurred if a package is undeliverable or refused.
If we send a package through our shipping carrier (usually UPS), and they are unable to deliver the package to you after multiple attempts, then UPS will charge us a fee (usually the cost of a typical ground shipment charge, from $5-10) to return the package to us. We will have to in turn charge that fee to the customer. This is also true if a package arrives at your door and is refused. We treat both of these instances as a “product return” and your money will be refunded for the purchase price of the order minus any incoming and outgoing shipping charges incurred to ship your package and receive a refused or undeliverable package by UPS.
Please note that undeliverable packages rarely occur and we will always make attempts to contact you first before initiating a return or charging any fee. We encourage customers to always double-check their shipping address and be aware of any tracking information we send via email. All customers will be sent an email with a tracking number shortly after their product leaves our warehouse.
Damaged Orders/ Damaged or Missing Merchandise Policy
You have up to 3 business days after the package has been delivered to notify us of any damage to the product(s) or if there are any products missing from the order.
If you suspect that an item has been damaged during shipment or an item is missing from your order, please notify us immediately (within 3 business days after delivery) to report the damage so that we can notify the shipping carrier and file a claim. You should keep all packaging material and the box in case the carrier wants to inspect the condition of the package.
No Hassle Return Policy
Returning items to VAMA, Inc. is easy. Returns must be made within 60 days and received WITHIN 90 days from the date of purchase.
To qualify for a refund, all items must be returned unopened, in their original condition at the time of sale, including the original packaging and all tags, labels, containers, documentation, etc. Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is opened or not in its original condition – we will return such items to you. If you reject that return shipment, VAMA, Inc. reserves the right to liquidate the inventory and withhold credit.
VAMA, Inc. will provide a full refund to you for returned items in their original condition, less any outgoing expedited shipping costs on your order.
How to Return an Item:
1.) All items that are not opened and used can be returned. Exceptions will be made if the item is defective in some way.
2.) Please contact our customer support at support@vama.eco if you want to return an order. After shipping your returning package, please notify us the return package detail including order number, item to be returned and tracking number.
3.) For your protection, we recommend that all returns be sent back by a traceable carrier (such as UPS or FedEx) and that the shipment be insured in case the package is lost. Once we receive and process your return we will give you a refund less any outgoing expedited shipping costs on your order. Most refunds are processed within 1-2 business days after receiving your return. You will receive an e-mail confirmation once your refund is processed.
For International Orders:
We DO NOT facilitate customs procedure for import entry , nor do we guarantee import entry admission. Customer is responsible for the shipment to pass import entry of his or her own country. If a shipment is failed to obtain import entry admission or undelivered and returned to us, upon receipt of the shipment, we will refund the the order less shipping cost paid by customer and return freight charged by carrier.
